PowerReport
  1. PowerReport
  2. PWR-74

Unable to see report in PowerReport gadget

    Details

    • Type: Support Request Support Request
    • Status: Closed Closed
    • Priority: Major Major
    • Resolution: Fixed
    • Affects Version/s: 1.0.3.1
    • Fix Version/s: 1.0.3.2
    • Component/s: None
    • Labels:
      None
    • Environment:
      JIRA 5 WAR installed on Tomcat 6.0.35, Birt 3.7.0 on same machine. MS Windows, Apache Proxy, PostgreSQL

      Description

      I can't see any report in PowerReport gadget. It shows completely blank frame (with no HTML code within).
      PostgreSQL drivers has been copied into /lib directory.
      We're using birt viewer packed by Valiantys.

      1. atlassian-jira.log
        92 kB
        Robert Dzido
      2. birt.xml
        0,6 kB
        Robert Dzido
      3. powerReportConfiguration.properties
        3 kB
        Robert Dzido
      4. System Info - printout.pdf
        111 kB
        Robert Dzido
      5. web.xml
        7 kB
        Robert Dzido
      6. web.xml
        7 kB
        Robert Dzido
      1. screenshot.jpg
        370 kB
      2. screenshot-1.jpg
        72 kB
      3. screenshot after web.xml change.jpg
        418 kB
      4. sshot.jpg
        65 kB
      5. System Info - 1.jpg
        254 kB

        Issue Links

          Activity

          Hide
          Robert Dzido
          added a comment -

          I replaced test.rptdesign with your one and have same error directly in Birt.

          Show
          Robert Dzido
          added a comment - I replaced test.rptdesign with your one and have same error directly in Birt.
          Hide
          alice.paillard@valiantys.com
          added a comment -

          So it means that there is something wrong in Birt setup that is not related to PowerReport.
          Can you ensure that Birt has read and write permissions on C:\\Atlassian\\JIRA\\PowerReport
          docs
          and C:\\Atlassian\\JIRA
          PowerReport
          ?

          Show
          alice.paillard@valiantys.com
          added a comment - So it means that there is something wrong in Birt setup that is not related to PowerReport. Can you ensure that Birt has read and write permissions on C:\\Atlassian\\JIRA\\PowerReport docs and C:\\Atlassian\\JIRA PowerReport ?
          Hide
          Robert Dzido
          added a comment -

          I resolved it myself. As I suggested before problem occurs when BIRT and JIRA runs on same tomcat. JIRA uses some libraries (SLF) that can't be run together in one context with BIRT's ones (log4j). After reconfiguring tomcat libraries (not according to Atlassian documentation) it almost works fine. Only issue to resolve is that on your demonstration report I can't see parameters (issue type).

          Show
          Robert Dzido
          added a comment - I resolved it myself. As I suggested before problem occurs when BIRT and JIRA runs on same tomcat. JIRA uses some libraries (SLF) that can't be run together in one context with BIRT's ones (log4j). After reconfiguring tomcat libraries (not according to Atlassian documentation) it almost works fine. Only issue to resolve is that on your demonstration report I can't see parameters (issue type).
          Hide
          alice.paillard@valiantys.com
          added a comment -

          Except that you can't filter by Issue type, is the report correctly displayed?

          Show
          alice.paillard@valiantys.com
          added a comment - Except that you can't filter by Issue type, is the report correctly displayed?
          Hide
          Brice Gestas [Valiantys]
          added a comment -

          Hi Robert,

          Thanks for your feedback concerning the SLF4j libraries conflict between JIRA and BIRT running on the same Tomcat server. What did you do exactly to make it work (After reconfiguring tomcat libraries???)?

          To make the report work, you have to declare in your birt.xml context file the JNDI ressource with your JIRA Database settings as it is explained in the documentation => https://studio.plugins.atlassian.com/wiki/display/PWR/Installation+Guide#InstallationGuide-Installationsteps : this ressource has to be named JiraDS!

          Regards

          Show
          Brice Gestas [Valiantys]
          added a comment - Hi Robert, Thanks for your feedback concerning the SLF4j libraries conflict between JIRA and BIRT running on the same Tomcat server. What did you do exactly to make it work ( After reconfiguring tomcat libraries ???)? To make the report work, you have to declare in your birt.xml context file the JNDI ressource with your JIRA Database settings as it is explained in the documentation => https://studio.plugins.atlassian.com/wiki/display/PWR/Installation+Guide#InstallationGuide-Installationsteps : this ressource has to be named JiraDS ! Regards

            People

            • Assignee:
              Brice Gestas [Valiantys]
              Reporter:
              Robert Dzido
            • Votes:
              0 Vote for this issue
              Watchers:
              0 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: